Privacy Policy & SMS Terms

Effective Date: 7/13/2026

Introduction

At Professional Comfort Solutions, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect the personal information you provide when you visit our website at professionalcomfortsolutions.com, contact us, or enroll in our text messaging (SMS) program.

By using our website or opting in to our SMS program, you agree to the terms of this Privacy Policy.

Information We Collect

We collect personal information to help us respond to your requests, schedule services, and improve your experience with us. The types of information we may collect include:

  • Name
  • Phone number (including mobile numbers you provide to receive text messages)
  • Email address
  • Physical address (if you provide it via forms)
  • Any details you include in your service request or message
  • Basic website analytics data such as your IP address, browser type, and pages you visited

How We Use Your Information

We may use the information we collect to:

  • Respond to inquiries and provide customer service
  • Schedule consultations or service calls
  • Follow up on quote requests or service appointments
  • Send you text messages related to sales, service, and account management when you have opted in
  • Improve our website and customer experience
  • Maintain general business operations (e.g., accounting, service logs)

We do not sell, rent, or trade your personal information to third parties.

SMS / Text Messaging Consent & Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

We use the mobile phone numbers you provide only to send the messages you have agreed to receive and to manage your account and service with us. We will not share your SMS opt-in data or consent with any third party for their own marketing purposes.

Consent to receive text messages is not a condition of purchasing any goods or services from us.

If you wish to be removed from receiving future text communications, you can opt out at any time by replying STOP. See the Messaging Terms and Conditions below for full details.

Cookies and Analytics

We may use cookies and tools like Google Analytics to help us understand how visitors use our website. This data may include general location, time of visit, pages viewed, and other non-identifiable browser statistics.

Cookies can be disabled through your individual browser settings, although doing so may affect some features of our website.

Third-Party Services

If we use third-party services (such as a scheduling, messaging, or contact form provider), those services may have access to the information you submit solely to help us operate our business and deliver the services you request. We choose service partners who value and protect your data, and we do not authorize them to use your information for their own marketing purposes. We recommend reviewing their individual privacy policies for more detail.

Data Security

We take reasonable steps to protect the personal information you share with us. Please be aware, however, that no data transmission over the internet or by mobile network can be guaranteed to be 100% secure.

Your Rights and Choices

If you would like to:

  • View or correct the personal information we have about you
  • Request deletion of your data from our systems
  • Opt out of text messages (reply STOP at any time)
  • Ask questions about this policy

You may contact us using the details in the Contact Us section below.

Messaging Terms and Conditions

1. SMS Opt-In Methods

You may enroll in our text messaging program as follows:

Verbally — You can opt in to receive messages either in person at our physical location or over a phone call. During an in-person or phone conversation, our team will ask if you would like to be signed up for text updates, and you will be asked to provide your phone number.

By opting in, you authorize Professional Comfort Solutions (“we,” “our,” “us”) to send you recurring SMS messages related to sales, service, and account management. Consent is not a condition of any purchase.

2. Message Frequency

Message frequency varies based on your appointments and questions, up to approximately 4 messages per month.

3. Cost

Message & data rates may apply. Carriers are not liable for delayed or undelivered messages.

4. Opt-Out

Text STOP to (570) 567-7509 at any time to cancel. After you text STOP, we will send a single confirmation text and you will no longer receive messages.

5. Help

Text HELP for assistance, or contact us at jimmy@professionalcomfortsolutions.com or (570) 567-7509.

6. Contact Us

If you have any questions or concerns about these terms and conditions or our data practices, please reach out to us using the details below.

Contact Us

Professional Comfort Solutions
2291 PA-654
Williamsport, PA 17702
Phone: (570) 567-7509
Email: jimmy@professionalcomfortsolutions.com

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.